At Manziro, we strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may request a return or refund under the following conditions:
1. Return Period
Customers may request a return within 14 days of receiving their order. This period complies with consumer rights regulations and allows sufficient time to inspect your purchase.
2. Eligibility for Returns
To be eligible for a return:
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Items must be unused, unwashed, and in their original condition.
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All original tags, packaging, and accessories must be included.
Please note that certain items may not be eligible for return due to hygiene or safety reasons, in compliance with applicable regulations.
3. Refunds
Once your return is received and inspected, a refund will be processed using the same payment method originally used for the purchase. Refunds may take several business days to appear in your account depending on your bank or payment provider.
4. Free Returns
We provide free return shipping for all eligible returns. Instructions for returning your item will be provided once you request a return through our support channels.
5. Exchanges
Exchanges are handled in the same way as returns. If you wish to exchange an item for a different size or product, please follow the return process and place a new order for the desired item.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our support team immediately. We will ensure a replacement or refund is provided at no additional cost.
7. Customer Responsibilities
Customers are responsible for returning items in accordance with the provided instructions. We recommend using a tracked shipping method to ensure safe delivery of returned items.
8. Contact for Returns & Refunds
For any questions or to initiate a return, please contact our customer support team through the provided communication channels.