At Manziro, we strive to ensure complete satisfaction with every purchase.
If you are not entirely satisfied with your order, you may request a return or refund under the following conditions:
1. Return Period
Customers may request a return within 14 days of receiving their order, in compliance with UK consumer protection laws.
2. Eligibility for Returns
Returned items must be unused, unwashed, and in their original condition, including all packaging, tags, and accessories.
For hygiene or safety reasons, certain products may not be eligible for return.
(Examples include underwear, swimwear, or accessories worn close to the skin.)
3. Refunds
Refunds are processed once your return request is approved or after confirmation from our fulfilment partner.
Refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider (usually within 10 business days).
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Detailed return instructions will be provided after contacting our support team.
5. Exchanges
We currently do not offer direct exchanges.
Please initiate a return and place a new order for the desired item.
6. Defective or Incorrect Items
If you receive a defective or incorrect product, contact us immediately.
We will arrange a replacement or refund at no additional cost.
7. Contact for Returns and Refunds
For any questions or to initiate a return, please contact our support team at:
📧 support@manziro.com
This policy applies to purchases made directly through Manziro’s online store and is designed in accordance with the UK Consumer Rights Act 2015.
Manziro operates through trusted international fulfilment partners to ensure efficient processing and delivery.